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Privacy Policy

Effective Date: 8 August 2025

Thank you for visiting Mantri Projects (https://mantriprojects.com) (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products (both ready-made and custom), or communicate with us via email and WhatsApp.

1. Information We Collect

We may collect information about you in several ways. The information we collect includes:

A. Personal Information You Provide

  • Contact Information: Your full name, email address, phone number (especially for WhatsApp communication and shipping purposes), and shipping address (for worldwide delivery).
  • Payment Information: When you make a purchase, we process payments via PayPal or Bank Transfer.
    • For PayPal, we receive transaction notifications and shipping details from PayPal. We do not store your financial account details (like credit card numbers or PayPal login).
    • For Bank Transfer, we may request and store a proof of transfer (e.g., a transaction receipt) to verify the payment.
  • Communications: Records and copies of your correspondence (including email addresses and WhatsApp chat history) if you contact us, particularly for discussing and managing custom orders.

B. Data Collected Automatically

  • Log and Usage Data: When you access our website, our servers may automatically collect information such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visit.
  • Cookies: We may use cookies to help customize the site and improve your experience, such as keeping track of items in your shopping cart.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process, manage, and ship your purchases of ready-made action figures to your location, wherever it is in the world.
  • To Manage Custom Orders: To communicate with you via email or WhatsApp to discuss specifications, provide quotes, and update you on the progress of your custom order.
  • To Process Payments: To verify and confirm payments received through PayPal or Bank Transfer.
  • For Communication: To respond to your inquiries, send order confirmations, provide shipping updates, and offer customer support.
  • To Improve Our Website: To analyze website usage to improve our site’s functionality, user experience, and product offerings.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited situations:

  • Shipping Providers: We will share your name, shipping address, and phone number with our shipping couriers (e.g., Pos Indonesia, DHL, FedEx, etc.) to deliver your order.
  • Payment Processors: Your information is shared with PayPal to process your transaction. PayPal’s use of your personal information is governed by its own privacy policy.
  • Legal Obligations: We may disclose your information if we are required to do so by law, in response to a subpoena or court order, or to protect our rights, property, or safety.

4. International Data Transfers

Our business is based in Indonesia. The information we collect from you will be processed and stored on our servers in Indonesia.

Because we ship our products worldwide, your information (specifically your name, address, and phone number) will be transferred across borders to the shipping and customs services in your country to complete your delivery.

By using our services and providing us with your information, you consent to the collection, transfer, storage, and processing of your information in and to Indonesia and to your destination country as necessary for fulfilling your order.

5. Security of Your Data

We use reasonable administrative, technical, and physical security measures to help protect your personal information. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted to and from our site.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location (e.g., if you are in the EU/EEA), you may have certain rights regarding your personal data, such as the right to access, correct, or request the deletion of your data. If you wish to exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mantri Projects
Email: support@mantriprojects.com
Address: Surabaya, Indonesia